W4 bus 318 organizational behavior

Required Resources


  • Chapter 7: Individual Intervention
  • Chapter 8: Group Intervention


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  • DISC personality test – take this free DISC types test online at 123test.com

Week Four Lecture


Individual, Group, and Organizational Interventions take place at varying levels, for different issues, and at seemingly random times. Reddy (1994) outlines five specific types of interventions:

  1. Cognitive
  2. Skill/Activities
  3. Behavior
  4. Emotional/Reflective
  5. Interpretative 

Cummings & Worley (2009) describe organizational issues that may be addressed through interventions, be it individual, group, or at the organizational level. These issues are strategic, technological/structural, human resource, or human process. Let us look at the human resource issue that an organization may need to address according to Cummings & Worley (2009). They may be addressed at the individual, group, or organizational level as seen below:

Goal settingxx 
Performance appraisal  xx 
Career Planning/Developmentx  
Management Developmentx  

Keeping individual interventions in mind, one instrument often utilized by organizations and consultants alike is the DISC assessment.  What is the DISC assessment?  It is a universal language of behaviors and emotions. It is observable, neutral, and silent.  It does not measure intelligence, indicate one’s values, or measure education, skills, or experience.

DISC is the language of our BEHAVIORS

D= Dominance

How you respond to problems and challenges

I = Influence


How you influence others to your point of view


S = Steadiness (Consistency)


How you respond to the pace of the environment


C = Compliance


How you respond to rules and procedures set by others

Target Training International (TTI, 2001) outlines the history of DISC as far back as the research of Carl Jung, William Moulton Marston, and Walter Clark.  When organizations look to assessments, some of the questions asked are: “Why this one?”  “What is in it for the organization as a whole as well as individuals?”  “What is the benefit?”  Many individuals and organizations using DISC realize personal and professional growth, leadership development, and increased communication skills to build teams, resolve and prevent conflict, and increase commitment and cooperation.


DCommon BehaviorsValue to a Team
 Dominant & BoldOrganizer
 DirectChallenge oriented
 Decisive/ CloserInnovative
 Results orientedChallenges the status quo
 ImpatientHigh value on time
 Risk takerForward thinking
ICommon BehaviorsValue to a Team
 InfluentialCreative problem solving
 ConfidentEnthusiastic/Motivates others
 Open mindedNegotiates conflict
 Sociable/CharmingTeam player
 ImpulsiveVerbalizes and articulates
SCommon BehaviorsValue to a Team
 Steady/CalmDependable team player
 UnderstandingGreat listener
 PredictableLoyal to leader and cause
 SincereCalming & Stabilizing
 Good listenerLogical
 PatientCompletes tasks
CCommon BehaviorsValue to a Team
 CompliantObjective thinker
 AnalyticalTask oriented
 MethodicalAttention to detail
 PerfectionistDefines & Clarifies
 DiplomaticCollects data

Other instruments often utilized as a part of interventions can also be the Myers Briggs Type Indicator (MBTI), 360-degree feedback, management or leadership profiles, emotional intelligence profiles, as well as trust and communication instruments. 


Bonnstetter, B. J., Suiter, J. I., & Widrick, R. J., (2001). The universal language: DISC.  Phoenix, AZ: Target Training International.

Cummings, T. G., & Worley, C. G. (2009).  Organization development & change.  Mason, OH: Cengage Learning.

Reddy, W. B., (1994). Intervention skills: Process consultation for small groups and teams. San Diego, CA: Pfeiffer & CO.


Personal Intervention

Personal Intervention: Reflect on this week’s lecture and, based on your limited knowledge, would you say that you are a D, I, S, or C? Write that down, then follow the link, and take a free DiSC assessment. DiSC (Links to an external site.)Links to an external site.. Once you complete the assessment, compare it to your initial observation based on the lecture. Read your results and notice the % in the pie chart of your results. The highest percentage will be your dominant or default style. Keep in mind we all have all of the DiSC components in our behaviors and adapt when necessary. Based on your results, how do you feel this information could benefit your personal and professional life?





Reflect on a team you currently belong to and see if you can identify Tuckman’s stages of team development: Forming, Storming, Norming, Performing. What stage are you currently in?  Did you find difficulties with any of the stages?  How did you negotiate the storming phase?



Organizational Interventions


Submit a two- to three-page paper (excluding the title and reference pages), describing two types of Organizational Interventions used by corporations and the issues they address. Compare and contrast the interventions utilized by the corporations in your articles.

You must use at least two scholarly sources (which may be your scholarly/academic journal articles regarding Organizational Interventions), in addition to the textbook, and be formatted according to APA style guidelines as outlined in the Ashford Writing Center.

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