600 WORDS APA FORMAT -20% OV SCORE
Productivity, Motivation, and Lessons Learned
As requested, you have successfully changed the organizational design of the firm to one in which there is much more customer focus. So far, the vice president (VP) is happy with the changes and gives you recognition for your hard work and dedication to the organization and its success. Based on the company’s most recent survey, everyone seems to be excited and motivated about the change, including the customers. Feeling good about your accomplishments and ready for the next task, you mention to your VP that you have noticed that the people involved in the new organizational design seem to be more motivated and productive. Your VP asks you for recommendations on how to measure the success of the changes implemented. You ask your VP if there is any particular area of most interest in the return on investment (ROI) for the implemented changes. He suggests you start with some basic ROI examples in productivity, customer satisfaction, and the clarifying the cost of change in meeting or training time. This will help managers better understand the cost of change and what to expect in the next round of changes. Your boss wants the lessons learned in the knowledge management database when you are done so that it can be shared with others with a couple of ROI examples on the change investment return.
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