Management of Waiting Lines

Please study chapter 18, Management of Waiting Lines, page 784, study the power points and answer the following questions:

Where? Do we have great Waiting Line Management? Please develop your answer.

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Why waiting lines cause concern (slide 6-Power point)?

List and discuss the characteristics of Waiting Lines (page 789-792, slide 8-12).

List the performance measure equation for the basic single-server model (table 18.2, page 796) and

present one example (page 797, slide 23) and List the multiple-server queuing formulas (required

book, page 797, slide 25-26).

Do a brief Cost analysis (required book, page 801-803, slide 27-28).

What are the tactics Disney employs (Managing Waiting Lines) to achieve customer satisfaction

(required book, article at Disney World, page 815, slide 36)?

Do a summary of “Operation Strategy versus analysis of Waiting Lines (page 814-813, slide 37).

Trucks arrive at a warehouse at a rate of 15 per hour during business hours. Crews can

unload the truck at a rate of five per hour.

The high unloading rate is due to cargo being containerized.
Recent changes in wage rates have caused:
The warehouse manager to reexamine the question of how many crews to use? The new rates are:
Crew and docks cost $100 per hour;
Truck and driver cost is $120 per hour (required book, page 800-801).
Please answer the warehouse manager question, how many crews?

Book is: William J. Stevenson, Operations Management, McGraw-Hill, 14th edition For more information on Management of Waiting Lines read this

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