Intro to management – course code: 44453 – quiz 7

Intro to Management (Course Code: 44453)
Assignment: Chapter 7 Quiz

A(n) _____ organization depends heavily on an informal structure of employee networks.
_____ found that organizations in a complex, dynamic environment developed a high degree of differentiation to cope with the challenges.
Elton Mayo and colleagues
Lawrence and Lorsch
Peter Drucker
Spolsky and Pryor
Adam Smith


In which of the following conditions should the optimal span of control be wide?

Subordinates prefer autonomy to close supervisory control.
Subordinates are inadequately trained.
Jobs are vastly different and performance measures are not comparable.
The work is not clearly defined and has many overlaps with other types of work.
The manager is incompetent and micromanages his subordinates.


In the context of the horizontal structure of a firm, which of the following is true of line departments?
They provide specialized or professional skills.
Their career growth depends on being an expert in a particular function.
They tend to be less focused on monitoring and controlling performance.
They seem to stifle new ideas with a focus on requirements and procedures.

They make things, sell things, or provide customer service.


Which of the following is a disadvantage of the traditional functional approach to departmentalization?
Communication between functions may fall off due to conflicts.
People care more about the company than their respective functions.
The structure promotes only functional integration.
People may pay less attention to functional tasks than to customer satisfaction.
Managers become generalists, not specialists.


Which of the following is a disadvantage of a matrix organization?
Coordination across product lines and divisions is difficult.

Too much democracy can lead to not enough action.
Managers do not acquire the depth of expertise that develops in the functional structure.
Functions are not centralized at headquarters.
Duplication of effort is expensive.


When organizations coordinate activities by establishing routines that remain in place over time, we say that work has been _____.


Which of the following is one of the strategies that managers can use to cope with high uncertainty and heavy information demands in today’s environments?
Cut spending on information technology.
Reduce horizontal relationships.
Eliminate slack resources.
Eliminate matrix structures.
Reduce the need for information.


After downsizing, employees who keep their jobs struggle with heavier workloads and become risk-averse, self-absorbed, and narrow-minded. They are said to display a phenomena known as _____.
sick building syndrome
Usher syndrome
survivor’s syndrome
Stockholm syndrome
carpal tunnel syndrome


In the organizational approach of _______, the emphasis is on quality, speed, and flexibility more than on cost, efficiency, and hierarchy.
six sigma
lean manufacturing
flexible factories
job shops
time-based competition


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