Importance of Customer satisfaction

Business: Importance of Customer satisfaction : Requirements to fulfil the answer:

Embed material concepts, principles, and theories from text book which require supporting citations along with ** two scholarly peer-reviewed references in supporting your answer**.

Text book
Stevenson, W. (2018). Operations management (13th ed.). New York, NY: McGraw-Hill Irwin. ISBN-13:9781259667473

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Carrefour is a French owned hypermarket operating in many places including Saudi Arabia. Consider Carrefour in Saudi Arabia when you, as a customer, judge the quality of the hypermarket.
Explain how quality is evaluated, and the role of technology in the customer perception of quality. Compare Carrefour’s quality and technology to another hypermarket in the area. Order the following criteria as most to least important for the successful operation of a hypermarket, and for a different industry (not a hypermarket) and explain why there are any differences and the implications for operations:

•    Customer satisfaction
•    Forecasting
•    Capacity planning
•    Location
•    Inventory management
•    Store layout
•    Scheduling

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