This case analysis centers on a company called Celanese, as it faced important decisions about how to transform its IT service to the business. Please build your individual analysis of this case around the following questions.
Please see the PDF file attached for the Celanese analysis.
1. In light of the topics we have covered in this class so far (e.g., business strategy, IT strategy, strategic alignment, enterprise architecture, governance, and IT service management), identify and describe the underlying issues at Celanese going into the HP assessment. What are the big underlying issues that manifested in such a low maturity score?
2. Which “side” of the IT/business divide is responsible for Celanese’s issues? Is it IT? Is it the business? Both? Explain.
3. If you were the CIO and were trying to decide which of the five ITIL projects you should endorse, what would your decision be? Why?
It is essential to have 100% originality. I am happy to provide you with any further readings or documentation to help you write or organize your thoughts and make clear connections. For example, how the class defines business strategy, IT strategy, strategic alignment, enterprise architecture, governance, and IT service management.
I know this is short notice, so thank you.
For more information on Enterprise Architecture read this: https://en.wikipedia.org/wiki/Enterprise_architecture
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