Levels of Management
In the business world, there are three levels of upper management: the top level, the middle managers, and the team leaders. Each manager position holds a vital role in keeping the company running smoothly and up to date. The managers may be the top level of management, but any big changes or ideas have to go through the Board of Directors first. The Board of Directors oversees the performance of the company to make sure it is being run right.
The highest ranking members of management are the top level managers. These members include the Chief Executive Officer (CEO), Chief Operating Officer (COO), Chief Information Officer (CIO), Chief Financial Officer (CFO), President, and Vice President. These top managers constitute an executive team that reports to the board and is responsible for the performance of an organization as a whole or for one of its larger parts. The top managers have large amounts of power, but they still have to answer to the Board of Directors. Each member of the Board of Directors is chosen by stockholders to represent their ownership interests when the big decisions of the company are being made. The highest manager in the top level is the Chief Executive Officer (CEO) has a very important role in the company. They must meet the needs of employees, customers, investors, communities, and the law. Proctor and Gamble’s former CEO, A.G. Lafley, says the job of top managers is to “link the external world with the internal organization, make sure the voice of the consumer is heard, and shape values and standards.” Top managers have many aspects of the company to handle, which may explain why they are paid so well. They are the ones that keep the company running at optimal efficiency. The next in command is the Chief Operating Officer (COO), who has to be responsible for the daily operation of the company. They routinely report to the highest ranking executive, usually the Chief Executive Officer. The Chief Operating Officer can also hold the title of President, which would make them second in command behind the CEO.
The next level of managers are the middle managers. The middle managers are in charge of relatively large departments or divisions consisting of several smaller work units. Middle managers work with top level managers, coordinate with peers, and support lower levels to develop and pursue action plans that implement organizational strategies to accomplish key objectives. A dean of a university is a good example of a middle manager. A dean is a person with significant authority over a specific academic unit, over a specific area of concern, or both. They have many responsibilities, including approving faculty hiring, setting academic policies, overseeing the budget, fundraising, and other administration. Such a dean is usually a tenured professor from one of the departments, but gives up many of their teaching and research activities upon assuming the deanship. Plant managers are another example of a middle manager. Their job is to oversee production and efficiency of employees to make sure the plant is running smoothly, efficiently, and safely. They are also the people who watch over and organize the daily operations of manufacturing plants and similar places. According to snagajob.com, “Plant managers might oversee an entire location, or just a section of the operation. Plant managers maintain optimum operation by assigning workers, creating and keeping work and production schedules, hiring and training new employees, collecting and looking through data to find places of waste or places of improvement, keep an eye on worker safety and plant safety, monitor the production equipment to make sure that it stays in good working order, and repair or replace the equipment when needed”. Plant managers are important especially when it comes to keeping machines at optimal efficiency.
The line level of management consists of team leaders or supervisors, who are people in charge of a small work group composed of non managerial workers. Typical job titles at this level include department head, team leader, and supervisor. According to WileyPLUS, “the leader of an auditing team is considered a first line manager as is the head of an academic department in a university”. Line managers are responsible for work that makes a direct contribution to the organization’s outputs. Their most important job is to manage the employees working directly under them. The line managers perform employee evaluations, create schedules, and deal with problems that might develop. They also inspire employees to make changes happen. These changes are what the upper management of the organization wants to occur. A manager at McDonalds is a good example of a team leader. Team leaders are expected to do the same things the crew does, although technically, their job is to supervise. McDonalds managers will make sandwiches, cook meat and chicken, take orders at the front register or drive thru window, cook fries, and wash dishes, just as any member of their crew would. According to Sunnyglitter, “Supervisors will mainly be counting drawers and preparing deposits, taking inventory, creating a weekly schedule for crew members and a monthly schedule for managers, handle customer complaints, paperwork, orientation, and training sessions for new employees”. Managers that work at fast food places and restaurants are not only bosses, but they are leaders that will get their hands dirty and help the employees when short staffed or help is needed on a full night.
There are many different labels for managers, such as top managers, middle managers, team leaders, supervisors, line managers, staff managers, and general managers. However, they all have the same purpose: trying to better the company and keep it running at full capacity. Some positions may be higher than others and the pay may be drastically different, but at the end of the day they are all striving for a successful company.
“Everything You Want to Know About Being a McDonald’s Manager.” HubPages. N.p., n.d. Web. 05 Sept. 2014.
“Plant Manager Job Description.” Snagajob. N.p., n.d. Web. 05 Sept. 2014.
“Schermerhorn Management” www.wiley.com/college/schermerhorn
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