Customer Service

prepare an integrated Quality Customer Service Improvement Plan for your selected company. The company I selected is Publix Supermarket

Your plan should include a comprehensive summary of all of the topics discussed in this course as they relate to your company.


Bailey, Hughes, and Moore (2004) surmised that reflection is a process that involves the individual stepping back from the experience, ruminating, and consciously learning from that experience.

Integrate all resources, discussions, assignments, and opinions you have encountered throughout this course and articulate your comprehensive knowledge of Quality Customer Service as part of your final project.

Write a 4-5 page double-spaced essay (approximately 750 – 1,000 words). Be sure to support your thoughts with research, citing resources in APA format. For more information on Customer Service check on this:

What Is Ethical Judgment?

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