Prior to beginning work on this assignment, please review the related grading rubric.
For this assignment, you will complete the Chapter 8 Case: Control of “thresholds for evaluation” (TFE’s) at Hallenvale Hospital and Chapter 9 Discussion Question 7, parts b, c, and g.
Control of TFE’s at Hallenvale Hospital Case
This case requires you to assess the infection rate at the hospital and do the following:
These questions require that you evaluate different approaches to improving process performance and develop a recommendation on how to proceed. The question and its parts are listed below. Identify and discuss what would be the most appropriate tool (e.g., 7 QC Tools used for kaizen or others) to use to attack each of these problems:
B. The publication team for an engineering department wants to improve the accuracy of its user documentation but is unsure of why documents are not error free.
C. A rental car agency is getting numerous complaints about the length of time that customers have to wait to obtain a car. They need to get a better handle on the factors that relate to the wait time.
G. A travel agency is interested in gaining a better understanding of how call volume varies by time of year in order to adjust staffing schedules.
In your recommendations for each scenario, examine techniques (e.g., a Six Sigma technique, “lean” strategies, etc.) to improve input and supplier quality, and incorporate a customer-focused approach to Quality Management concepts.
Each conclusion should incorporate at least one scholarly reference supporting the recommendations made. Across the three recommendations, use at least three scholarly sources in addition to the text.
The Recommendations for Improvement paper
For further assistance with the formatting and the title page, refer to APA Formatting for Word 2013 (Links to an external site.).
Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.
Evans, J. R., & Lindsay, W. M. (2017). Managing for quality and performance excellence (10th ed.). Mason, OH: South-Western Cengage.
Cheng, K-M. (2010). Application of the Six Sigma process to service quality improvement in fitness clubs: A managerial perspective. International Journal of Management, 27(3), 528-540. Retrieved from http://www.theijm.com/
Pearl, R. (2014, March 27). Offshoring American health care: Higher quality at lower costs? (Links to an external site.) Forbes. Retrieved from http://www.forbes.com/sites/robertpearl/2014/03/27/offshoring-american-health-care-higher-quality-at-lower-costs/
O’Loughlin, E. [Eugene O’Loughlin]. (2012, September 25). How to… draw a basic control chart in Excel 2010 (Links to an external site.) [Video file]. Retrieved from https://www.youtube.com/watch?v=zvp8qmH3Eos
Try it now!
How it works?
Follow these simple steps to get your paper done
Place your order
Fill in the order form and provide all details of your assignment.
Proceed with the payment
Choose the payment system that suits you most.
Receive the final file
Once your paper is ready, we will email it to you.
Australia Assessments has gained an international reputation of being the leading website in custom assignment writing services. Once you give us the instructions of your paper through the order form, we will complete the rest.
As we work towards providing the best custom assignment services, our company provides assignment services for any type of academic essay. We will help you develop professionally written essays that are rich in content and free from plagiarism.
Admission and Business Papers
Our skilled team of professional writers will ensure that we help you craft a remarkable admission essay for your desired Master's program in your institution of choice. We won't stop there. Once you enter the job market, we will be available to secure you a position at your desired worksite by creating an outstanding portfolio or resume.
Editing and Proofreading
Our editorial team is always available for all editing and proofreading services. They check completed papers by our writers and also provide professional opinions to papers completed by our clients.
We harbor professional academic writers with different qualifications in diverse academic fields. As such, we are capable of handling both simple and technical papers. Ensure that you provide us with correct and complete instructions in the order form.